Processing of orders in our online store is carried out from 08.00 to 17.00, except weekends and holidays.
Orders made on the working day after 17.00, as well as on weekends and holidays, are processed on the next business day.
Delivery of orders is made on working days of the online store from 08.00 to 17.00
When placing an order, you can choose the most convenient way for you to receive and pay:
|Delivery method||Cost of delivery||Conditions of payment order|
|Independent receipt at the point of self-delivery, Moscow. |
Address of paragraph: Moscow ul. It is soy, d. 66, Store “Russian palette” (the nearest metro station – Tula, entrance to the store – on the reverse side of the building, from the street. 2nd Samarinskaya). Point mode: on weekdays from 10:00 to 19.00. On weekends and holidays, the store is closed.
Address of paragraph: Moscow ul. Pyatnitskaya, d. 10, p. 1 (m. Novokuznetskaya), Shop “Gzhel Porcelain Plant”. Point mode: daily from 10.00 to 21.00.
Address of paragraph: Moscow ul. Vorontsovskaya, 2/10 p. 1 (m. Taganskaya). Shop “Gzhel Porcelain Plant”. Point mode: daily from 10.00 to 21.00. ATTENTION: Orders at the point of self-visit are stored no more than 7 days.
|0 rub.||1. Preliminary payment by non-cash.|
2. Cash or map upon receipt of the order.
|Courier delivery in Moscow or the nearest Moscow region. It is carried out on weekdays from 10.00 to 18.00. Conditions for delivery by the nearest Moscow region, please ask the manager.||350 rub.||1. Preliminary payment by non-cash.|
2. Cash upon receipt of the order.
|Delivery of transport company to other regions of the Russian Federation. Delivery time and time depend on the selected transport company. *||Calculated on the tariffs of the selected transport company.||Pre-payment by bank transfer. **|
|International delivery. Delivery with DHL transport companies or Russian Post.||Calculated on the tariffs of the transport company. Customs clearance at the expense of the buyer.||Pre-payment by bank transfer. **|
* Delivery to the regions of Russia is carried out by transport companies: “SDEK”, “Pack”, “ZheldorExpedition”, business lines, Russian Post.
** Payment payment must be made within 5 banking days from the date of invoice. In case of late payment, the order is disbanded. The shipping cost is paid upon receipt of the order.
The products ordered by you will be well packaged. When forming an order, quality control of goods and packaging is performed.
When receiving an order delivered by the transport company, be sure to check the integrity of your order! If there is a fight, chips and other damage to products, it is necessary to issue a claim to the transport company in the presence of a transport company employees and get compensation for broken or damaged products.
In the event of additional delivery issues and payment for orders, please contact us by phone +7 495 221-77-29, ext 2113, or send an email request firstname.lastname@example.org, email@example.com.
Bank card payment payment scheme
To select a product payment using a bank card on the corresponding page, you must click on the “Payment Order Payment”. Payment takes place through PJSC Sberbank using bank cards of the following payment systems:
* Map “Halva”
* Visa International
* MasterCard Worldwide
Description of the data transfer process
To pay (input your record details) you will be redirected to Payments PJSC Sberbank. The connection with the payment gateway and the transfer of information is carried out in a secure mode using the SSL encryption protocol. If your bank supports the technology of secure carrying out Internet payments Verified by Visa or MasterCard SecureCode for the payment, you may also need to enter a special password. This site supports 256-bit encryption. The confidentiality of reported personal information is provided by PJSC Sberbank. The information entered will not be provided to third parties except the cases provided for by the legislation of the Russian Federation. Payment of bank cards is carried out in strict accordance with the requirements of payment systems World, Visa int. And MasterCard Europe Sprl.
The refund of translated funds is made to your bank account within 5-30 business days (the term depends on the bank, which issued your bank card).
1. To register the return of the goods, you must click on the “Request or Return Money” button on the order page.
2. Select what you would like to do: “Replace the item” or “Return of money”, choose the reason for the return and click the “Return” button.
3. Our manager will contact you and tell about the return shipping options.
4. After passing all the procedures associated with the return of the goods, we will make a refund on the card with which this product was purchased. The refund of translated funds is made to your bank account within 5-30 business days (the term depends on the bank, which issued your bank card).
|Complete name of the organization||Joint Stock Company “Gzhel Porcelain Plant”|
|short name||JSC “GFZ”|
|Legal address||140155 Moscow region, Ramensky district, p. Novohaharitonovo, d.232.|
|Bank||JSC AKB “Centrocredit”|
|General manager||Konovalova Vera Mikhailovna (on the basis of the Charter)|